Frequently Asked Questions

A light blue light can be seen brightly at night and dimly during the day. This indicates Will-Call is on and working. You can always provide the activation code “I need help” and hear the verbal confirmation

Yes. Use Velcro to attach away from the nurse console.

Note: If there is no room to plug Will-Call directly into the wall panel, use the 1 foot extension cable (available on the Will-Call website that plugs into the panel and then plug Will-Call into the extension cable and attach it to the wall next to the panel with adhesive Velcro.

If the nurse call panel does not use the standard 1/4 inch plug, select an adaptor plug for 8-pin DIN connection from the Will-Call website.

Will-Call is tuned to a specific voice command “I need help” and won’t activate from normal conversation or TV sounds.

Will-Call can accurately detect voice commands from up to 10 feet away, making it ideal for use at the bedside or anywhere within a typical patient room.

Yes, the volume on Will-Call can be adjusted to suit the user's environment and preferences.

Yes. Will-Call replaces the traditional nurse call button. It does not add or subtract or interfere with other devices that might already be in use with the traditional nurse call button.

An optional accessory is the mic extension bringing the mic 4 feet away from the Will-Call unit. Available on the Will-Call website

Item desYes - Will Call is listed through SIGIS (Special Interest Group that maintains the eligible

products list). Reimbursement is subject to the terms and documentation requirements of your

particular FSA/HSA eligible healthcare plan. Pay electronically with a standard credit or debit

card and submit your itemized receipt for FSA plan reimbursement. For HSA keep your receipt

for tax records and reimburse yourself directly from your HSA.cription

No. At this time, customers may purchase Will Call using any standard credit or debit card.

Do not use your FSA/HSA debit card. We are not part of the IIAS (see below)

Inventory Information Approval System is a checkout system that determines—item by item—whether a purchase is eligible for payment with an FSA or HRA benefit card. We do not use IIAS, simply use your standard credit or debit card.

We provide an itemized receipt containing the product name, model, price and UPC. It also has this statement:

Will Call is a voice-activated patient-assistance device designed for individuals who cannot

reliably operate a conventional nurse-call or caregiver-call button because of mobility, dexterity, paralysis, injury, illness, disability, or age-related functional limitations. It allows the individual to summon assistance through a connected nurse-call or caregiver-alert system.

FSA customers may submit the receipt to their plan administrator for reimbursement. HSA customers may reimburse themselves from their HSA and should retain the receipt for their tax record. Plan requirements may vary.